Welcome to Geo-Blocking!
Thanks for using our services (“Services”). The Services are provided by Geo-Blocking LLC (“Geo-Blocking”), located at Bora-Komorowskiego 39 / 131, Warsaw, 03-982, Poland (EU).
By using our Services, you are agreeing to the Terms of Service below. Please read them carefully.
This policy represents the Geo-Blocking Terms of Service (“TOS”) in its entirety and supersedes any other written or oral policy. This policy defines the terms of service all customers agree to when they sign-up for hosting services with Geo-Blocking. Geo-Blocking reserves the exclusive right to revise, change or amend any portion of this Policy at any time, without advance notice to customers.
Customers using any services offered by Geo-Blocking consent to be bound by and must comply with all policies in this TOS. At the sole discretion of Geo-Blocking, any violators of this TOS may have their services canceled without refund and/or, if deemed appropriate, be legally prosecuted.
In consideration for Geo-Blocking maintaining one or more accounts (each “Account”), you agree to the following terms of service.
“We” “Us” “Geo-Blocking” or “Provider”
“You” “Your” “Client” “Customer” “Member” or “Subscriber”
Each person or entity that applies for Internet service or is a designate of any one who applies for Internet service.
Disclaimer of warranty
Using our Services
The Internet is a complex network of equipment, services and providers of information, thus the Service may not be available to you at all times. However, Geo-Blocking offers a 99.5% network uptime guarantee. This is valid for only the connection. Geo-Blocking will pursue all resources and channels available to maintain maximum uptime; however, Geo-Blocking is not responsible for any down time caused by client’s error.
Geo-Blocking MAKES NO WARANTIES OR REPRESENTATIONS OF ANY KIND FOR THE SERVICES BEING OFFERED. THE SERVICE IS PROVIDED ON A “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. No advice or information given by Geo-Blocking or its agents or employees shall create a warranty. Geo-Blocking provides no warranty that the service will be uninterrupted or error free or that any information, software or other material accessible on the service is free from viruses or other harmful components. Under no circumstances shall Geo-Blocking be liable for any direct, indirect, special, punitive, or consequential damages that result in any way from your use of or inability to use the service, or for third parties’ use of the service to access your Web space, or to access the Internet or any part thereof, or your or any third parties’ reliance on or use of information, services, or merchandise provided on or through the service, or that result from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation or transmission, or any failure of performance. If you are dissatisfied with Geo-Blocking service or any of its terms, conditions, rules, policies, guidelines, or practices, your sole and exclusive remedy is to discontinue using the service.
You assume total responsibility and risk for your use of Geo-Blocking’s servers and the Internet. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, services and other information, and the quality provided through Geo-Blocking or on the Internet generally.
Your use of the service is at your sole risk. Geo-Blocking is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Geo-Blocking servers.
You agree not to interfere with the operation of the system. You further agree not to interfere with the proper operation of other systems reachable through the Internet, including any attempt at unauthorized access. You agree to adhere to system policies as published by Geo-Blocking, including restrictions on services available with each service type, restrictions on certain features, and all other policies. You agree to abide by any and all future Geo-Blocking policy decisions.
Geo-Blocking reserves the right to monitor any and all communications through or with our facilities.
You agree to indemnify, defend, and hold harmless Geo-Blocking from any and all liability, penalties, losses, damages, costs, expenses, attorneys’ fees, causes of action or claims caused by or resulting indirectly from your use of the service which damages either you, Geo-Blocking, or any other party or parties without limitation or exception. This indemnification and hold harmless agreement extends to all issues associated with your account, including but not limited to domain name selection and Web site content.
Services provided by Geo-Blocking
Geo-Blocking will provide Internet server rental (“the Service”) to its members for the express purpose of allowing customers to provide http Internet content to the general public. The Service allows Geo-Blocking members to localize IP and to manage a traffic linked to the localization of IP address.
Bandwidth Usage: Geo-Blocking offers a generous amount of queries per month. Number of queries is calculated daily. Paid accounts that use over the given daily limit will be automatically converted to free accounts, until the cycle is reset. Free accounts that use over the given daily limit will be slow down by at least 50 ms. You can request that your site be allowed to go over your query limit, however, a per query overage charge may be applied to your account. You can upgrade your plan within seven (7) days of the end of the month to avoid bandwidth overages.
Excessive Resource Usage Policy: Applies to multiple domains used on one account. Resources are defined as queries and/or per domain from which a service is called. An account is considered using “Excessive amounts of resources” when it monopolizes the resources available using 10% or more of system resources for longer than 30 seconds. This policy is only implemented for FREE, PAID10 and PAID1000 plans, in extreme circumstances and is intended to prevent the misuse of our servers. The client whom is using “excessive resources” will be asked to upgrade his/her package to one of our ENTERPRISE packages. Geo-Blocking will be the sole and final arbiter as to what constitutes a violation of this policy.
False Information: You agree that you, as the person legally responsible for all use of this account, are at least 18 years of age. If you are under 18 years of age, you need to have parental consent in order to sign up, and the account must be ordered by a parent or guardian, in their own name. You agree to supply Geo-Blocking with a current and truthful name, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any credit card that you supply to us, and you understand and agree that we have an obligation to fully investigate any possible fraudulent credit card use and prosecute if wrong doing is found.
Sharing of queries & resale restrictions: You agree and understand that the account you purchase is purchased either for yourself or on behalf of a client if you are a reseller. You understand that as a reseller, you are the individual solely responsible for all use of the account.
Abusive behavior against staff: We believe in professional communication, no matter what the issue is. We will not tolerate any abusive behavior, abusive language or threats against any Geo-Blocking staff member(s). By violating this policy, we reserve the right to permanently suspend or terminate your account(s) without prior notice and without any refund. Geo-Blocking reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion and without notice. Geo-Blocking also reserves the right to make any such modifications in an emergency at our sole discretion.
Renewals: Your account will be automatically renewed under the same time and fee structure unless you give written notice to Geo-Blocking before the renewal date that you do not wish to renew such account. See below for our No Questions Asked Money-Back Guarantee.
Cancellation & Refunds: In the event you cancel your service, any unused hosting fees can be refunded, if requested, per our No Questions Asked Money-Back Guarantee offer. Account cancellations for accounts with a negative balance will be passed on to collections, and all services rendered to the party with the negative balance will be terminated. Geo-Blocking reserves the right to charge a $45 administrative fee for any illegitimate charge backs placed against us. Any illegitimate charge backs or threatened illegitimate charge backs are grounds for immediate account cancellation.
Geo-Blocking offers its clients a 99.5% server uptime guarantee for customer satisfaction purposes and also to ensure that your business is running problem free. Geo-Blocking will try to maintain maximum uptime. Geo-Blocking is not responsible for any downtime caused by the client.
In the rare event that Geo-Blocking does not achieve our advertised 99.5% Network Uptime for any given month, by request, we will refund 5% of your monthly bill for each half hour of downtime past 99.5%.
Scheduled network maintenance downtime or downtime resulting from upstream AUP violations is not covered by the SLA. To redeem SLA credit you must contact us in writing within 10 days of the end of the month, send any SLA correspondence to Geo-Blocking Support.
No questions asked money-back guarantee
If you are not satisfied with your services from Geo-Blocking, we would be happy to assist you with a refund of your fees, as follows:
First 30 days: All service fees refunded.
After 30 days: Any unused service that you have paid for will be refunded fully.
The refund can be provided as a credit toward other services, or we can process a refund back to your credit card. If you don’t let us know your preference, we will apply the refund as a credit toward other services.
If you have any questions regarding our Money-Back Guarantee, feel free to Contact Us.
Usage policies and definitions
Geo-Blocking offers disk space and bandwidth as part of its web hosting packages.
Geo-Blocking does not set an arbitrary limit or cap on the amount of resources a single Subscriber can use. In good faith and subject to these Terms, Geo-Blocking makes every commercially reasonable effort to provide its Subscribers with all the storage and bandwidth resources needed to power their web sites successfully, as long as the Subscriber’s use of the service complies with these Terms. By not setting limits on key resources, we are able to provide simple, consistent pricing to our Subscribers as they grow their websites. As a result, a typical website may experience periods of great popularity and resulting increased storage without experiencing any associated increase in hosting charges.
Geo-Blocking employs complex mechanisms to protect its Subscribers and systems from abuse. Geo-Blocking’s offering of services is not intended to allow the actions of a single or few Subscribers to unfairly or adversely impact the experience of other Subscribers. All Geo-Blocking’s services except ENTERPRISE are a shared server service, which means that multiple Subscriber queries are executed on the same server and share server resources. Geo-Blocking’s service is designed to meet the typical needs of small and medium size business. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated server. For a big business Geo-Blocking offers dedicated ENTERPRISE plan. Geo-Blocking will make every commercially reasonable effort to provide additional resources to Subscribers who are using their website(s) consistent with these Terms, including moving Subscribers to newer and bigger shared servers as necessary. However, in order to ensure a consistent and quality experience for all Subscribers, Geo-Blocking does place automated safeguards to protect against any one site growing too quickly and adversely impacting the system until Geo-Blocking can evaluate said sites resource needs.
Geo-Blocking sets a limits on the number of domain names a Subscriber can associate with the Subscriber’s web geoblocking account. This is so because Geo-Blocking reserves the right to limit the amount of domains where it is necessary to prevent negatively impacting other Subscribers.
Company contact information:
ul. Bora-Komorowskiego 39 / 131
We will use commercially reasonable efforts to promptly determine and remedy the problem.